Shipments and Returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Refund Policy

At Swipe Off, we want you to be completely satisfied with your purchase. If you're not happy for any reason, you may return the item(s) within 30 days of delivery for a full refund or exchange.

How to Initiate a Return or Exchange:

1. Contact Us: Email our customer service team at support@swipeoff.com to start the return or exchange process.

2. Prepare Your Return: Ensure the item(s) are unused, in their original packaging, and include all accessories and documentation.

3. Ship the Item(s): You'll be responsible for return shipping costs unless the return is due to our error or a defective product. We do not provide a return label.

Refund Process:

• Once we receive and inspect your returned item(s), we'll process your refund within 14 business days.

• Please note that shipping charges are non-refundable.

If you have any questions or need assistance, don't hesitate to reach out to us at support@swipeoff.com.